Shipping and Warranty
Shipping & Handling ChargesALL ORDERS WILL INCUR A SHIPPING CHARGE OF $13.95. We ship to the United States Only.
ADDITIONAL CHARGESFISH AND SCAVENGERS are charged an additional $5.00 per bag for special packaging and handling. Since snails are not packaged in with the fish, there are separate packing charges for a bag of fish and a bag of snails.
ALL PREFORMED PONDS incur additional packing and handling charges. We can provide an accurate freight quote for anything shipped via common carrier (truck). Actual freight will apply. For fiberglass ponds, you should anticipate at least $180.00 - $230.00 (for residential delivery) and the costs could range from $200.00 to $300.00 or higher depending on pond size and where it ships to. Anything shipped to a residence has an added fee for residential deliveries assessed by the freight companies. Please inquire about freight charges when placing your order. It is easy to get a freight amount by emailing us with your zip code, and which pond you would like. Customers within our immediate area can have in-stock ponds delivered from our store for a fee or pick the pond up themselves.
PACKING FEES for fiberglass Ponds are embedded in the price shown. The amount is noted in the description of each item
Additional Shipping of $20.00:
Patio Ponds, Kettles, Barrel Liners, Dip Nets(except BD-4), Plant Feeders
Additional Shipping of $8.00:
3' or more bulk filter media, B10 Container,
Additional Shipping - Actual:
Rubber Liner Rolls
MOST ORDERS ARE SHIPPED BY UPS
Plants, fish and scavengers are shipped on Monday, Tuesday, and Wednesday ONLY to ensure their arrival before the weekend. Be sure to supply us with a complete street address including house number, City, State and correct Zip Code. Give us your phone number during the day in case there is a question. During the hottest part of the year, fish and scavengers must be shipped by next day air. You will be advised when this is necessary and you will be responsible for additional costs for overnight shipping.
ABOUT OUR PLANTS
We take pride in producing uniform, generous sized plants of blooming age. We exercise great care to ship a weed and pest free plant. BARE ROOT plants are carefully selected from our production area the same day as they are shipped. We ship mature rhizomes in bud or flower (if possible) during the growing season. Several leaves are left on the plants. Bare root plants are available from April until November. WE CANNOT SHIP POTTED PLANTS.
If you have any questions concerning any of the information on our shipping and handling charges or about any of our products please e-mail us at firstname.lastname@example.org OR call us (toll free) at 1-800-420-5459
We guarantee all HARDY plants for 90 days and supplies for a period of one year, except where the manufacturer offers an extended warranty. This guarantee assures you that your satisfaction is unconditional. Plants are not covered for loss due to chemical or mechanical damage.
Fish and scavengers are guaranteed for live arrival if shipped or 48 hours if picked up at the nursery. Extra fish and snails are packed in shipments to offset minor loss. Plant, fish, and Scavenger replacement are limited to one replacement and we may issue a refund at our discretion instead of replacement. Any product returned to us under the manufacturers warranty will incur at least a $15.95 fee for shipping and handling to the manufacturer. We require shipping charge for replacement orders.
BY PHONE: 800-420-5459 or LOCAL 540-337-4507
Call during Nursery Hours. To order by phone, select and add all of the items you want in the appropriate quantities to your Shopping Cart. When you have completed shopping simply select 'View Cart' print this screen and then give us a call, we will be happy to help you complete the transaction over the phone. If you have our catalog you can also complete the order form on the center insert before placing your call. Don't forget to have your credit card number available. We will be happy to answer any questions you may have prior to placing your order, and will help you determine items needed.
BY FAX: (540) 337-0738 24 hours a day
Please follow the instruction outlined above (By Phone) and fax the completed order form to us. If you decide to use the online form you will need to include you name and address, phone number, shipping address (if different), credit card information (Card type, account number, expiration date and the name as it appears on the card.)
BY MAIL: Please follow the instructions outlined in the above two sections (By Phone and Fax). Make checks payable to: SPRINGDALE WATER GARDENS, INC. and mail to: SPRINGDALE WATER GARDENS, PO Box 546, Greenville, VA 24440-0546
We accept: Visa, Mastercard, American Express, Discover Card or personal check with your mailed in order.