Shipping & Handling Charges
ALL ORDERS WILL INCUR A SHIPPING CHARGE OF $13.95. We ship to the United States Only.
ADDITIONAL CHARGES
FISH AND SCAVENGERS are charged an additional $5.00 to $15.00 per bag for special packaging and handling. Since snails are not packaged in with the fish, there are separate packing charges for a bag of fish and a bag of snails.
ALL PREFORMED PONDS incur additional packing and handling charges. We can provide an accurate freight quote for anything shipped via common carrier (truck). Actual freight will apply. For fiberglass ponds, you should anticipate at least $180.00 – $230.00 (for residential delivery) and the costs could range from $300.00 to $1000.00 or higher depending on pond size and where it ships to. Anything shipped to a residence has an added fee for residential deliveries assessed by the freight companies. Please inquire about freight charges when placing your order. It is easy to get a freight amount by emailing us with your zip code, and which pond you would like.
Additional Shipping – Actual:
Rubber Liner Rolls
MOST ORDERS ARE SHIPPED BY UPS
Plants, fish and scavengers are shipped on Monday, Tuesday, and Wednesday ONLY to ensure their arrival before the weekend. During the hottest part of the year, fish and scavengers must be shipped by next day air. You will be advised when this is necessary and you will be responsible for additional costs for overnight shipping.
ABOUT OUR PLANTS
We take pride in producing uniform, generous sized plants of blooming age. We exercise great care to ship a weed and pest free plant. BARE ROOT plants (such as lotus and waterlilies) are carefully selected from our production area the same day as they are shipped. We ship mature rhizomes in bud or flower (if possible) during the growing season. Several leaves are left on the plants. Bare root plants are available from April until November. We ship our bog plants in either 4″ containers or bare root, depending on the variety. WE CANNOT SHIP OUR ONSITE LARGE POTTED PLANTS (the 8″ x 5″ pots).
If you have any questions concerning any of the information on our shipping and handling charges or about any of our products please e-mail us at sales@springdalewatergardens.com OR call us (toll free) at 1-800-420-5459
WARRANTY
We guarantee all HARDY plants for 90 days and supplies for a period of one year, except where the manufacturer offers an extended warranty. This guarantee assures you that your satisfaction is unconditional. Plants are not covered for loss due to chemical or mechanical damage.
Fish and scavengers are guaranteed for live arrival if shipped or 48 hours if picked up at the nursery. Extra fish and snails are packed in shipments to offset minor loss. Plant, fish, and Scavenger replacement are limited to one replacement and we may issue a refund at our discretion instead of replacement. Any product returned to us under the manufacturers warranty will incur at least a $15.95 fee for shipping and handling to the manufacturer. We require shipping charge for replacement orders.
BY PHONE: 800-420-5459 or LOCAL 540-337-4507
Call during Nursery Hours. To order by phone, select and add all of the items you want in the appropriate quantities to your Shopping Cart. When you have completed shopping simply select ‘View Cart’ print this screen and then give us a call, we will be happy to help you complete the transaction over the phone. We will be happy to answer any questions you may have prior to placing your order, and will help you determine items needed.
We accept: Visa, Mastercard, American Express, Discover Card.